Alex Polizzi heads to the LG Thai Derm Spa and Guest House in Loughborough, where she tries to help out first-time hoteliers, husband and wife Hasmeeta and Bharat. When the couple took over two years ago, they fell in love with a unique Thai-themed business that boasts a Thai spa with treatment rooms, a 24-seat Thai restaurant and 10 guest rooms. The business survived the pandemic - but at huge cost, that includes dirty rooms, a broken spa and chaotic management.